Operations requiring additional identification

Dear Customers,

Please note that initial requests from customer representatives (authorized persons, heirs) regarding inheritance matters, amendments to customer data, and other actions requiring additional identification and verification are processed exclusively on business (working) days.

This procedure has been established in accordance with the Bank’s internal regulations, which provide for a number of mandatory procedures available only during standard operating hours.

This measure is necessary to ensure the legality, security, and accuracy of data processing.