Voice Assistant

Official Appeal to the Bank

Attention

Your request will be reviewed within the period established by law. The Bank reserves the right not to consider requests that lack meaningful content, contain offensive language or threats, or include files and documents that violate the Bank's policies.

Applicant Information

Applicant Type*

IIN*

IIN

Last Name*

Last Name

First Name*

First Name

Middle Name

Phone Number*

Phone Number

Service branch*

Select service branch

Request

Financial Product Type*

Select product Type

Request Topic*

Select topic

Reason for Complaint*

Select a reason

Description*

Description

0/1500

Attach Files

Attach documents or photos that may help resolve your issue and confirm the stated circumstancesMax 10 MB. Formats: JPG, JPEG, PDF

Response Delivery

Response Method

Email*

By continuing, I confirm that I have read the terms of the agreement and consent to the collection and processing of my data

+7 (727) 258 77 11for clients within the RK or abroad (24/7)
7711for clients within the RK (24/7, toll-free for mobile)
acb@alataucitybank.kz – for overdue debt settlement inquiries only (Monday to Friday, 9:00 AM to 6:00 PM, excluding public holidays)
info@alataucitybank.kz – for general inquiries (Monday to Friday, 9:00 AM to 6:00 PM, excluding public holidays)

Official Appeal to the Bank

Applicant Information

Request

Response Delivery

Bank

For business

Insurance

Investments