Mastercard World Elite premium payment card can be opened by individuals - residents/non-residents of the Republic of Kazakhstan, aged 18 years and above.
Mastercard World Elite premium payment card is issued by a personal manager at the Bank's Premium Office/VIP Centre.
0% found answer helpful
Fee for issuance of Mastercard World Elite card - 0 tenge.
Service fee for Mastercard World Elite (main card) - 5,000 tenge/month.
0 tenge - Mastercard World Elite card is serviced subject to the following conditions:
• On purchases of 500,000 tenge/month or more
• with balances from 45,000,000 tenge/month.
0% found answer helpful
Mastercard World Elite services and benefits:
• 24/7 concierge service (CHAT BOT)
• Lounge Key-1 200+ business lounges around the world
unlimited free access with turnover from 150 000 tenge per month,
• Insurance coverage- while traveling $1 500 000 including family members: Emergency medical and other expenses, Shopping and auto insurance, flight delay/cancellation compensation, personal property insurance
• CIP-lounge at Astana airport (for domestic flights)
2 free passes per month for turnovers of 150 000 ₸ or more per month
• Fast Track- Priority security clearance at the airport
unlimited free access,
•Flexiroam Global Roaming 3 GB free per year,
Unique worldwide privileges
•Get up to 25% off for MasterCard Restaurant Offers at 1000+ global airport catering facilities,
• Mastercard Travel Rewards - exclusive offers with cashback around the world,
• priceless.com - impressions and participation in world-class events,
• and other local and international privileges from Mastercard..
Benefits of the Mastercard World Elite card:
• Available in 3 currencies: KZT, USD, EUR. Available to add currencies in mobile app (RUB, AED, GBP, TRY)
• 0 tenge - service of card:
-on purchases of 500,000 tenge/month or more
-with balances from 45 000 000 tenge/month,
• 0 tenge- 'SMS-informing',
• 0 tenge- withdrawals from Bank ATM and other ATM in the country per month up to 1 500 000 tenge,
• Up to 15% bonuses in preferred categories,
• Contactless,
• 3D Secure,
• Contactless payment Apple Pay/Samsung Pay/Google Pay.
0% found answer helpful
Yes, an additional Visa Signature payment card can be issued to the holder of the primary payment card or to a third party.
Up to 3 additional cards can be issued to the primary cardholder.
0% found answer helpful
Visa Signature (additional card) annual service fee - 0 tenge in the first year, further according to current "Elite" product tariffs.
0% found answer helpful
Mastercard Concierge is a professional team of personal assistants who work 7 days a week, 24 hours a day, fulfilling any requests: searching for restaurants, ordering tickets, selecting and buying gifts and much more.
The holder of the Mastercard World Elite card can send a request through the Concierge chatbot in the selected messenger: Telegram, WhatsApp, Viber, or by e-mail: kz@customer-support.center
To connect to the Concierge service, you need to:
• Go to the website:https: //kz.customer-support.center/,
• Choose a convenient messenger and click on the icon,
• Follow the link to register,
• After authorization, return to the messenger and start using the Concierge chatbot.
Mastercard Concierge is a free service, the holder of the Mastercard World Elite card pays only for goods and services ordered through the service (for example: ticket purchase, flower delivery, SPA salon services, etc.).
0% found answer helpful
Mastercard World Elite payment cardholders are presented with 3 levels of bonuses:
• Silver is minimum Level of the bonus program that allows to obtain bonuses on the amount of 1% when paying for the goods and services using payment card.
At Silver level a selection of one any Category of the purchases with increased bonuses once a month, a selection of any category is made in mobile application;
• Gold is the level of the bonus program that allows to obtain bonuses on the amount of 1% when paying for the goods and services using payment card. At Gold level a selection of any two Categories of purchases with increased bonuses are available once a month, selection of any categories is made in the mobile application. In order to achieve and save Gold Level it is necessary to make payments for the goods and services with payment card for more than 70,000 tenge during every calendar month;
• Premium is a maximum level of the bonus program that allows to obtain bonuses on the amount of 1% when paying for the goods and services using payment card. For holders of the salary card 2%. At Premium level a selection of any four Categories of the purchases with increased bonuses are available once a month, selection of any categories is made in mobile application.
For achieving and maintaining a Premium level, you need:
1. the amount of payments made for goods and services, online purchases with cards within every calendar month from 120,000 tenge;
2. every calendar month availability of a deposit (or several deposits) for a total amount of at least 500,000 (five hundred thousand) tenge or equivalent in foreign currency (the Bank's exchange rate is taken when calculating);
3. Automatically assigned to salary project clients.
When paying with a payment card via QR at Alatau City Bank Tole terminals:
"Silver" — 1%, "Gold" — 1,5%, "Premium" — 2,5%
When paying with a payment card via QR at other banks’ terminals:
"Silver" — 0,5%, "Gold" — 1%, "Premium" — 2%
Information about the Levels of the bonuses is available “My Bank” Section of the mobile application.
Clients can select up to 13 categories with increased bonuses, and participants in the salary program can select up to 16.
more about bonuses: Оn the bank's official website
0% found answer helpful
The details of the Mastercard World Elite card are displayed in the mobile application in the "My Bank" section, hereinafter referred to as the "Details" of the card. You can also find out the details by calling the Bank's Call-center at 7711 (toll-free from mobile phones) or +7 7172 587 711 (if you are outside the Republic of Kazakhstan), or contact your personal manager at the Premium office/VIP center of Bank.
0% found answer helpful
You can recharge your Mastercard World Elite card in several ways:
• At Bank's Premium Office/VIP Centre,
• At Bank ATM with cash-in function (with card, as well as without a card by entering the IIN number or mobile phone number of the recipient),
• At Kassa 24, Yurta, Qiwi terminals,
• By transferring money funds to a card or account. We recommend you to use the instant transfer "By phone number to RK" among the banks - participants of the instant payment system.
0% found answer helpful
CVV/CVC is a three-digit code for a payment card authentication that can be found on the back of the card next to the signature field or shown in the mobile app in the My Bank — Card Details section. The CVV/CVC is used for online purchases and is confidential information, therefore, the Bank strongly advises not to disclose the CVV/CVC data to third parties, even if they claim to be the Bank employees.
0% found answer helpful
There are 2 ways to get a statement:
• In the mobile app, by downloading the statement via the "Download PDF" function;
• From a personal manager at Bank's Premium Office/VIP Centre.
0% found answer helpful
Fees for transfer transactions from Mastercard World Elite card in the network of the Bank:
• To another payment card/account opened at Bank - no fee,
• To a payment card issued by:
- resident bank of the Republic of Kazakhstan (limit for 1 transaction is 1 000 000 tenge) via mobile application of the Bank - in a month up to 1 500 000 tenge - 0 tenge, over 0,2%, min. 200 tenge;
- foreign bank via Bank mobile application; up to 1 000 000 tenge per month, more than 0,5% of amount + 1 000 tenge
0% found answer helpful
Getting cash from Mastercard World Elite card:
• Up to 1 500 000 tenge (inclusive) - 0 tenge, over - 1% of amount at ATMs of Bank within a month,
• Up to 1 500 000 tenge (inclusive) - 0 tenge, over - 1% of amount at ATMs of other banks within the Republic of Kazakhstan
• Up to 500 000 tenge (inclusive) - 0 tenge, over 1% of amount + 1 000 tenge (equivalent in other currency) at ATMs of banks outside the Republic of Kazakhstan during the month.
0% found answer helpful
If you have lost your Mastercard World Elite card, you need to block the card:
• In the mobile application;
• When contacting the Bank's Call Centre by tel. 7711 (free call from mobile phones) or +7 7172 587 711 (if outside Kazakhstan).
Then please contact your personal manager at Bank's Premium Office/VIP Centre to receive money and have the card reissued.
0% found answer helpful
If an ATM fails to issue a card, the card must first be blocked in the Mobile App or by calling the Bank Call Centre on 7711 (free call from mobile phones). Then you have to contact your personal manager at the Bank Premium Office/VIP Centre to apply for the withdrawal of the card or for the re-issuance of a new card.
0% found answer helpful
In case of disputable situation with the use of the card at the ATM, you need to apply to the personal manager of the Premium Office/VIP Centre of Bank with an application, where you need to specify the address and the name of the Bank which owns the ATM.
Your application will be considered within not more than 30 (thirty) calendar days after you apply to the Bank, and not more than 45 (forty-five) calendar days after receipt of such application in case of use of the payment card outside the Republic of Kazakhstan. Term of consideration and preparation of response to the Client's appeal shall be made within the terms established by the legislation of the Republic of Kazakhstan and rules of payment systems (Visa/Mastercard).
0% found answer helpful
Mastercard World Elite payment card can be blocked permanently (if lost or stolen) or temporarily at any time:
• In mobile app Alatau City Bank;
• By contacting the Bank's Call Centre by tel. 7711 (free call from mobile phones) or +7 7172 587 711 (from outside Kazakhstan).
A permanently blocked card (lost, stolen) cannot be unblocked; the card must be reissued at Bank's Premium Office/VIP Centre.
Temporarily blocked card can be unblocked on your own in mobile application or through your personal manager at Bank's Premium Office/VIP Centre.
0% found answer helpful
Mastercard World Elite payment card can be closed by a personal manager at Bank's Premium Office/VIP Centre. You must have your original identity document with you.
Also you can close the payment card in the mobile application (section «Bank» -> «Payment cards» -> «Close the card»).
Before closing the card in the mobile application, please make sure to comply with the following conditions:
• no blocked amount on the card;
• no unpaid debt on the card;
• no arrest on the account;
• the card account is not linked to the valid deposit agreement;
• the card account is not linked to the valid loan agreement (the repayment of the monthly loan payment for the debt can not be carried out through closed payment card).
• no additional open card.
0% found answer helpful
The card can not be closed in the following cases:
• if the account is arrested or other restrictions are imposed, the closure of the card will become available only after the removal of encumbrances from the account;
• if there is an unpaid debt on the card (overdue/receivable, including accrued commissions and/or other debts), the closure of the card will become available only after repayment of the debt;
• if the card account is linked to the valid deposit agreement, the card closure will become available after the expiration of the agreement;
• if the card account is linked to the valid loan agreement (the repayment of the monthly loan payment is carried out through a payment card), the card closure will become available after the complete fulfillment of obligations under the loan agreement;
• if an additional card opened for the card account, closing will be available after you close the additional card.
• if you have a card with credit limit which was issued by ATF Bank;
• if there are blocked* amounts on the account, card closure will become available only when there are no blocked amounts.
*When conducting debit transactions (payment for goods and services, receiving cash and etc.), the Bank "blocks" the transaction amount, that means, the Bank excludes it from the amount of available funds until it receives confirmation of the transaction. The term of blocking the amount is no more than 30 calendar days from the date of blocking.
0% found answer helpful
