Frequently asked questions

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Individuals who are residents or non-residents of the Republic of Kazakhstan aged 18 and above, and are employees of a legal entity participating in the Bank’s Salary Project, can join the Salary Project.

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There must be a monthly payment of at least 1,000 tenge to a current account using a payment card, made by the Salary Project participant (the Organization).

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Joining the Salary Project is free of charge.

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All benefits become available after the first salary payment of at least 1,000 tenge is credited to your account

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Participants of the Salary Project receive the following benefits from the Bank’s Bonus Program:

• Premium loyalty level.
• Increased bonus category: “Supermarkets”.

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To receive up to 3% increased bonuses in the “Supermarkets” category, Salary cardholders must select this category in the “Bonuses” section.
• The “Supermarkets” bonus category is available to Salary cardholders who have received at least one salary/payment from their employer in the amount of at least 1,000 tenge within the past three (3) calendar months;
• For new Salary cardholders – after the first salary/payment from the employer of at least 1,000 tenge.
For holders of premium cards under the “Elite” product and premium salary cardholders, the increased bonus rate in the “Supermarkets” category is 5%.

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You can find the Salary card tariff on the Bank’s website at the following link. 

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In case your card is lost or stolen, you should block the card via the Mobile App and contact the Bank’s Call Center at 7711 (free from mobile phones) or +7 7172 587 711 (if you are outside Kazakhstan) for further instructions. 

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