Frequently asked questions

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It’s a standard QR code format for payments at POS terminals. You can now pay using the Alatau City Bank app at any terminal of banks that support the unified QR

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Payments are available at POS terminals of banks that support the unified QR:
Kaspi Bank 
Freedom Bank Kazakhstan 
Bank CenterCredit 
Halyk Bank 
Altyn Bank 
Bank RBK 
Home Credit Bank Kazakhstan 
Kazpost

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1. Open the QR section on the main screen of the Alatau City Bank app. 
2. Scan the code from a POS terminal, the seller’s phone, or a printed QR code. 
3. Confirm the payment. That's it!

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No, bonuses can't be used with this payment method.

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After payment, a receipt will appear on the screen — that means it went through successfully. You can also find the receipt in your payment history.

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Go to the seller and scan the unified QR on the POS terminal using our app. The seller will process the refund and the money will be returned to your card instantly.

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No, it’s free.

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Yes, bonuses are awarded under the Alatau City Bank Loyalty Program. Learn more 
https://alataucitybank.kz/bonus

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