OGO cards will no longer be available for opening in the Kcell and activ mobile applications due to the termination of the partnership between Bank and Kcell.
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The OGO Bank service is being disabled in the Kcell and activ mobile applications due to the termination of the partnership between Bank and Kcell.
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Due to the termination of cooperation between Bank and Kcell, OGO cards will no longer be displayed in the Kcell and activ mobile applications. However, your OGO card will remain active and can be accessed in the mobile application.
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No, the terms of use for your OGO card will remain the same after transitioning to the application.
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OGO card will remain active until its expiration date, after which the card will become inactive. Will need to close the card in mobile application or in Bank branch.
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In the application you will be able to perform transfers and payments using your OGO card.
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You can top up your OGO card or its linked bank account using the following methods:
• Transfers within Bank via the mobile app
• Transfers from a card of another bank
• Cash deposits at Bank branches
• Via Kacca24 (Kassa24), Yurta, ИТК.
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You can withdraw cash using the following methods:
• At Bank ATMs using the "Withdraw by code" function
• At Bank branches
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You can view your card details:
• In the mobile app under "My Bank" → "Card Details"
• By calling the Bank Call Center at: 7711 (free from mobile phones) or +7 7172 587 711 (if calling from outside Kazakhstan)
• By visiting a Bank branch
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The CVV/CVC is a three-digit security code used to verify your card for online transactions.
1. You can find it in the mobile app under "My Bank" → "Card Details".
2. Never share your CVV/CVC with third parties, even if they claim to be Bank employees.
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No, OGO cards cannot be reissued.
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You can check your card’s expiration date in the mobile app under card details.
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Transfer operations from the OGO card:
• From an OGO card to another Jusan Bank card/account – No fee
• From an OGO card to a card of another bank in Kazakhstan – 0.5% (minimum 250 KZT per transaction, max limit of 1 million KZT per transaction)
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Commission for money withdrawal (cashing out) at ATMs using an OGO card:
• At Bank ATMs – Up to 300,000 KZT per month without fees
• At ATMs of other banks in Kazakhstan – Up to 200,000 KZT per month without fees, above this limit: 1% of the amount
• At ATMs outside Kazakhstan – 1% + 1,000 KZT per withdrawal
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You can withdraw money without a physical card using:
• The "Withdraw by code" function at Bank ATMs
• Bank branches
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You can block/unblock your OGO card via the mobile app.
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Immediately block your card in the mobile app or by calling 7711. Visit the nearest Bank branch and submit a request for card retrieval.
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You can close your OGO card:
• In the mobile app
• By visiting a Bank branch
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Your OGO card cannot be closed if:
1. It is under legal restrictions (e.g., court orders or asset freezes).
2. There is an outstanding debt (overdue payments, fees, or other obligations).
3. It is linked to an active deposit contract (closure will be possible after contract expiration or card issuance).
4. It is linked to an active loan contract (closure will be possible after the loan is fully repaid or card issuance).
5. There are blocked funds on the account (e.g., for pending transactions). Funds are held for up to 30 days until Bank confirms transaction settlement.
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You can get your OGO card statement:
• In the mobile app
• By visiting a Bank branch
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If there is a dispute regarding an ATM withdrawal, you should:
1. Call the Bank Call Center:
- 7711 (free from mobile phones)
- +7 7172 587 711 (if calling from outside Kazakhstan)
2. Visit a Bank branch and submit a dispute claim with details of the ATM location and the bank that owns it.
- Your claim will be reviewed within 30 calendar days for transactions within Kazakhstan.
- For transactions outside Kazakhstan, the review period is up to 45 calendar days.
- Response times are based on Kazakhstan's legislation and payment system rules.
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