Frequently asked questions

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The servicing of existing OGO-loans will continue to be available at Alatau City Bank branches or via the Alatau City Bank  mobile application.

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Open OGO-loans will remain active until they are fully repaid.

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New OGO loans will not be available starting from April 15, 2025. However, you can apply for a new loan under Alatau City Bank's current terms at Alatau City Bank branches or via the Alatau City Bank mobile application

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In this case, you will need to open a Alatau City Bank card. After opening the card, when repaying the loan via the Alatau City Bank mobile application, you must select the repayment account linked to the newly opened card.

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The following early repayment options are available to you at Alatau City Bank branches:
• Full early repayment;
• Partial early repayment.

The following early repayment options are available to you in the Alatau City Bank mobile app:
• Full early repayment;
• Partial early repayment;
• Scheduled repayment.

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You can link other Alatau City Bank cards/accounts to the loan. When repaying the loan via the Alatau City Bank mobile application, you must select the repayment account linked to the corresponding card.

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All loan operations will be available at Alatau City Bank branches and in the Alatau City Bank mobile application, including:
• full early repayment,
• partial early repayment, and
• early repayment.
Additionally, you will have access to information on the outstanding loan balance, the repayment schedule, and other loan details. 

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