Market is an online store that allows you to choose and buy various products and services from different sellers and at the best prices.
0% found answer helpful
Through Market you can buy food, electronics, household appliances, smartphones, household goods, musical instruments and much more.
0% found answer helpful
For any questions, you can contact us by:
• calling +7 700 990 77 11 or messaging via WhatsApp.
Support service working hours:
On weekdays: from 08:00 to 00:00.
On weekends and public holidays: from 08:00 to 22:00.
0% found answer helpful
In accordance with the new changes from 09.10.2023 bonuses can be canceled in the following cases:
• when closing the card and card account (in the absence of other cards and card account) at the initiative of the Client;
• when closing an additional card on the "Family Card" product at the initiative of the Client;
• in the absence of a transaction on the card account within 180 (one hundred and eighty) days from the date of the last transaction;
• in the absence of a a transaction (accrual, spending, restoration and etc.) within 180 (one hundred and eighty) days from the date of the last transaction.
0% found answer helpful
Yes, you can place an order without being a client of our Bank.
0% found answer helpful
Yes, you can place an order remotely by scanning the QR or clicking on the link sent to you.
0% found answer helpful
No, via QR Lite it is possible to place an order only on credit/installments.
0% found answer helpful
Yes, you can. To apply for a commodity loan, you should submit a loan application in the Alatau City Bank mobile application.
• Select the product you need, the seller and specify the installment / loan period;
• Complete the questionnaire and enter all the data;
• Wait for a Push-notification about the bank's decision.
0% found answer helpful
The maximum amount of the commodity loan is 3,000,000 tenge.
0% found answer helpful
You can get approval for the amount from 10,000 to 3,000,000 tenge.
0% found answer helpful
You will receive a Push-notification about the decision made on your loan/installment application, and the notification will also be displayed in the events of the mobile application.
0% found answer helpful
You do not have to install a mobile application to make an order, all you need is a smartphone with Internet access. The advantage of QR Lite is that it allows you to place an order by clicking on the link, even using a PC.
0% found answer helpful
Yes, you can pay via QR when purchasing at shops, supermarkets and storefronts in Kazakhstan.
0% found answer helpful
At the moment, delivery is carried out in these cities: Almaty, Astana, Shymkent, Aktobe, Kokshetau, Karaganda, Petropavlovsk, Uralsk, Aktau, Kostanay, Semey, Atyrau, Pavlodar, Kyzylorda, Ust-Kamenogorsk, Taldykorgan, Taraz, Kaskelen, Talgar, Konaev, Shchuchinsk, Otegen Batyr, Turkestan, Temirtau.
In the cities of Almaty and Astana, you can pick up the order from the postomat.
0% found answer helpful
Purchases in the Market section of the Alatau City Bank mobile app can be made in the following ways:
• using an Alatau City Bank card that allows you to spend Bonuses, or a card from another bank;
• by placing an order with a loan/installment plan.
0% found answer helpful
Bonuses for purchases made in the Market section of the Alatau City Bank mobile app are awarded based on product categories and the list of participating sellers, when paid with an Alatau City Bank card. Bonuses will be credited within 14 calendar days after the delivery date of the product.
0% found answer helpful
No bonuses are accrued when purchasing goods at Market via QR.
0% found answer helpful
Yes, you can use your bonuses for payments even if you have loan debt.
0% found answer helpful
DDifferent prices may be indicated for the same product, since the price is set by the seller himself in accordance with internal policy. Market offers different sellers so that you can find the best price for you without leaving your home.
0% found answer helpful
You can always see the delivery cost for the specific product before placing an order. The delivery cost differs for different products, as it depends on the product category, its weight and dimensions.
0% found answer helpful
Yes, you can cancel your order through the Alatau City Bank application by choosing the appropriate reason before confirming the order issuance with an SMS code.
0% found answer helpful
You can cancel the order in 2 ways:
• In Alatau City Bank mobile application by navigating to "Market" section → "My orders" → "Order" → scroll down → "Cancel the Order".
• Contact the client service to cancel the order by calling + 7 700 990 77 11.
0% found answer helpful
If the product turned out to be defective, you need to contact the store where the product was purchased. Most stores accept the product and make an exchange for a similar one.
0% found answer helpful
In accordance with the Legislation of the Republic of Kazakhstan, you can return or exchange a non-food product of proper quality, if it was not used, has retained its presentation, consumer properties, seals, labels and a document about its purchase, within 14 days from the date of purchase. To make a refund/exchange, you need to contact the store where the product was purchased.
* Mobile phones, medicines, medical products, underwear, hosiery, square footage goods, plants are included in the list of exceptions that cannot be returned or exchanged.
0% found answer helpful
Yes, it is possible to return a product purchased on credit/by installment. To do so, you need to contact the store where the item was purchased.
Make sure the item is not part of the non-returnable category.
For more information, please contact our support team at +7 700 990 77 11.
0% found answer helpful
In general, the amount of bonuses charged off is returned to the bonus account immediately once the order is cancelled. But the return may take 1 to 5 business days as the case may be.
0% found answer helpful
Yes, any bonuses previously accrued for a purchase will be charged off from your bonus account some time after the purchase is cancelled.
0% found answer helpful
You don't have to do anything if you cancel your order. The total amount of the previously accrued bonuses will be charged off gradually as the bonus account is topped up.
0% found answer helpful
If you have an active loan, you can apply for another one through the Alatau City Bank mobile app. Each application is reviewed individually, and the decision depends on your credit history and payment capacity.
0% found answer helpful
Consideration of the application in the Alatau City Bank mobile application takes only a few minutes. You will receive a Push-notification about the decision made on your application, and the notification will also be displayed in the events of the mobile application.
0% found answer helpful
Unfortunately, the reason for the refusal of the installment/loan is not disclosed according to the internal policy of the Bank.
0% found answer helpful
In case of payment for the goods by bank card/ on loan/ on installment the refund will be made to your corresponding card account in the Bank.
The refund takes up to 5 working days.
0% found answer helpful
