Frequently asked questions

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You can now make purchases via Kaspi QR using the Alatau City Bank app. Scan the code from a POS terminal, the seller’s phone, or a printed QR code — in supermarkets, pharmacies, coffee shops, kiosks, markets and many other places.

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1. Open the QR section on the main screen of the Alatau City Bank app.
2. Scan the seller’s Kaspi QR code.
3. Confirm the payment. That's it!

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No, bonuses can't be used with this payment method.

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After payment, a receipt will appear on the screen — that means it went through successfully. You can also find the receipt in your payment history.

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Go to the seller and scan the Kaspi QR on the POS terminal using our app. The seller will process the refund and the money will be returned to your card within the next business day. Once the refund is credited, you’ll receive a notification in the Alatau City Bank app.

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No, it’s free.

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Yes, bonuses are awarded under the Alatau City Bank Loyalty Program. Learn more

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