Security When Using ATMs and Self-Service Terminals

“Alatau City Bank” JSC draws clients’ attention to the importance of observing security measures when using ATMs, payment terminals and other self-service devices. Fraudsters use various methods to steal card data and funds, therefore it is essential to remain vigilant when performing transactions.

✅ 1. Before Using the Device
Before inserting your card or initiating a transaction, make sure that:
• the ATM or terminal shows no signs of damage, cracks or tampering;
• there are no overlays or unusual elements on the keypad;
• the card slot is not loose, protruding or suspiciously attached;
• there are no foreign objects near the screen or keypad that could be hidden cameras;
• there are no suspicious persons nearby who may be observing or attempting to assist you.
If the device appears suspicious, cancel the transaction and use another ATM.

✅ 2. Protect Your PIN Code
When entering your PIN code:
• shield the keypad with your hand;
• do not enter your PIN if someone is standing too close;
• never disclose your PIN code to third parties, even if they claim to be bank employees.
Bank employees are not entitled to request your PIN code.

✅ 3. Do Not Accept Assistance from Strangers
It is strongly recommended not to:
• allow strangers to “assist” you with transactions;
• hand over your card to others;
• enter data under instructions from unknown persons.
If the device displays an error, retrieve your card and contact the Bank’s support service.

✅ 4. Pay Attention to Unusual Device Behavior
Signs that a device may be compromised include:
• slow response or freezing;
• unusual messages displayed on the screen;
• failure to return the card or dispense cash;
• unusual clicking or mechanical sounds.
In such cases, immediately cancel the transaction and contact the Bank.

✅ 5. Be Careful When Using Payment Terminals
When making payments via self-service terminals:
• verify the accuracy of payment details;
• do not enter card data on suspicious screens;
• do not use the terminal if it displays errors or is restarting.

✅ 6. Regularly Monitor Your Transactions
After using ATMs and terminals, it is recommended to:
• review your transaction history in the mobile application;
• enable push notifications to track all account activity;
• immediately notify the Bank if any suspicious transactions are detected.

If you notice suspicious transactions, receive unusual calls or messages, or suspect that fraudsters are attempting to access your data, we recommend taking the following steps immediately:

Block your card in the Bank’s mobile application with a single click.
Contact the Bank’s Call Center:
📞 7711 — free call from mobile phones.

In the mobile application, under the “Security” section, select the “Report Fraud” function and complete the short form.

Our specialists will promptly process your request and assist in protecting your funds.