• Go to the «Payments» section
• Select your region
• Find the required payment in categories or via search
• Enter the details
• Confirm the payment
0% found answer helpful
No, all payments are commission-free
0% found answer helpful
In order to maintain all security measures when using the Alatau City Bank mobile application, we advise you:
• Never tell anyone the password and quick access code to log in to the mobile application, the codes from the received SMS, as well as PIN code of the card;
• If you change the phone number, change it in the mobile app account as well;
• Come up a reliable quick access code, do not use numbers that can be easily recognized (for example: 0000, 1234, 9876);
• Do not use the shortcut code that is installed in other applications;
• Install an antivirus and update it in a timely manner.
0% found answer helpful
Payments are available 24/7. However, payments to the state budget made at night or on weekends will be processed during bank business hours — for example, taxes and fines
0% found answer helpful
Payments are usually processed instantly. However, they can sometimes take up to 3 days to process. We recommend paying for services in advance
0% found answer helpful
No, automatic payments are not available yet
0% found answer helpful
AAfter the successful payment is made in the Alatau City Bank mobile application, the system will automatically add the supplier to "Payment templates" and you needn't to enter the payment data again at the next payment.
0% found answer helpful
If only the services of Almaty or any other city are displayed in the list of service providers in the Alatau City Bank mobile application, you need to select the desired city. To do this, in "Payments" section, you need to click on the location icon (on the right of the history) and select the desired city/town.
0% found answer helpful
In the Alatau City Bank mobile application, there are limits for paying for services such as:
• Services of mobile operators: 100,000 tenge/day to mobile operators Kcell/Activ, other mobile operators 20,000 tenge/day;
• Transport services of "Onai" in Almaty - one-time 5000 tenge, per month - 10,000 tenge.
These limits are not subject to change.
0% found answer helpful
No, only from a card. If your money is on a deposit or current account, transfer it to your card in «Transfers» → «Between my accounts»
0% found answer helpful
Check your card in «My Bank» — it may be blocked. If the issue persists, call the bank:
• 7711 — free within Kazakhstan
• +7 7172 587 711 — from abroad
0% found answer helpful
Check the payment status in history:
• «Processing» — contact the bank to cancel: 7711 within Kazakhstan or +7 7172 587 711 from abroad
• «Successful» — contact the service provider
• «Declined» — the payment was not completed, funds will be returned to the account, you can try again
0% found answer helpful
Call the bank:
• 7711 — free within Kazakhstan
• +7 7172 587 711 — from abroad
0% found answer helpful
Let us know:
• press «Can't find a payment» in the payment categories
• call the bank: 7711 within Kazakhstan or +7 7172 587 711 from abroad
• email us: info@alataucitybank.kz
We will try to add this payment
0% found answer helpful
Check the payment status in history:
• «Processing» — contact the bank to cancel: 7711 within Kazakhstan or +7 7172 587 711 from abroad
• «Successful» — contact the service provider
• «Declined» — the payment was not completed, funds will be returned to the account
0% found answer helpful
Call the bank:
• 7711 — free within Kazakhstan
• +7 7172 587 711 — from abroad
0% found answer helpful
It’s not possible. Payment history remains stored in the app
0% found answer helpful
The list of services depends on the city you have selected. To change the city, press the location icon in the «Payments» section
0% found answer helpful
